Frequently asked questions

Straight answers, before you ask.

Payment processing comes with a lot of terminology. These are the questions business owners bring to us most often, answered without the jargon.

Getting Started

We help businesses explore and obtain merchant payment processing solutions. That includes evaluating pricing options such as single pricing and dual pricing, arranging suitable payment terminals, and supporting the setup. We are a merchant services company based in British Columbia, working with businesses across Canada.

No. A consultation is a free conversation with no commitment to change anything. We start with what you have today. If an alternative makes sense for your business, we explain the available options — and if it does not, we tell you that too.

We ask how your business takes payments today, what you would like to improve, and roughly what your monthly card volume looks like. Then we review the processing solutions, pricing structures, and terminal options that fit, and answer your questions.

Yes. We are based in BC and work with businesses across Canada, scheduling conversations around your operating hours.

Pricing and Dual Pricing

Dual pricing is a pricing approach where a business displays separate cash and card prices, so the customer sees the applicable price before paying. Depending on the program, it may help a merchant offset some of the costs associated with card acceptance. The structure, disclosure requirements, and availability depend on applicable rules and the payment solution.

Not necessarily. Dual pricing may help offset some processing expenses depending on the program and the rules that apply, but it does not guarantee that every cost disappears. We show you what it would mean for your business — in numbers — before you decide anything.

Dual pricing changes the prices displayed depending on the payment method. Surcharging adds a separate fee at checkout for using a particular card type. They are treated differently under card-network rules and applicable law, and eligibility differs. We will explain which, if any, applies to your business.

We look at your processing volume, how your business operates, how your customers prefer to pay, and the requirements that apply to you. From there we discuss the structures that suit your situation and what each one would cost.

No. The initial consultation and the review of your options are free. If you choose a solution, any applicable costs — rates, fees, and equipment arrangements — are disclosed before you proceed.

Terminals and Setup

Countertop terminals for fixed points of sale, portable devices for table service or teams on the move, and contactless and tap-enabled options. The right fit depends on your layout, your volumes, and the solution you choose.

It depends. Compatibility depends on the terminal, the processor, and the selected solution, so we review your existing equipment before recommending a change. Sometimes there is no reason to replace it.

Onboarding, terminal deployment, configuration for receipts, tips, and daily reporting, plus an explanation of the support available with your solution. What is included can vary by solution.

Working With Us

Every inquiry is read by a person on our team. We reply as soon as we can and confirm a time that works for you.

No. We explain the options and leave the decision with you. If you need time to think, take it.

Details you submit through the consultation form are used to respond to your inquiry, arrange a consultation, and prepare for that conversation. We do not sell your information. Our Privacy Policy sets out how information is handled.

Still have a question?

Ask us directly — we will answer it plainly.

Send your question through the consultation form and someone from our team will follow up.